Issues and Activities

PIAC and Consumers’ Association of Canada Release Open Letter to Chairman of CRTC About Paper Bill

July 29, 2014

FOR IMMEDIATE RELEASE                                                                                 

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today sent an open letter to Mr. Jean-Pierre Blais, Chairman of the Canadian Radio-television and Telecommunications Commission (CRTC) regarding the CRTC’s decision to close their complaint about fees charged by telecommunications service providers for providing bills in paper format and to hold a private meeting with the industry.  In the letter PIAC and CAC deplore the CRTC’s actions and ask the Chairman to rethink the course the CRTC appears to have chosen.

A copy of the Open Letter is found by following this link. The french version is here.

For more information please contact:

Bruce Cran
Consumers’ Association of Canada
(604) 418-8359

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July 28, 2014

The CAC and PIAC wrote a letter to the CRTC today expressing their profound concern with the actions of the Commission in "closing"  their formal application to prohibit telecommunications carriers’ practice of billing for paper invoices, and instead convening what appears to be a private "settlement" meeting between the Vice-Chairs of Broadcasting and of Telecommunications and the industry.

To view the complete letter click here.

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Statement from the Consumers’ Association of Canada on Anti-Consumer Bill Before the Senate

OTTAWA (May 28, 2014): Bruce Cran, President of the Consumers Association of Canada (CAC), released the following statement on the eve of the Senate Banking Committee beginning its study of Bill S-202, An Act to amend the Payment Card Networks Act (credit card acceptance fees), which is sponsored by Senator Pierrette Ringuette.  The Bill seeks government intervention in the market to regulate the price merchants pay for credit card acceptance.

“The CAC is disappointed that Parliament is debating a bill that seeks to enrich merchants at the expense of consumers.  The fees retailers pay to accept credit cards are a normal cost of doing business that merchants make a conscious decision to incur to improve their customer experience.  Merchants continually downplay the benefits of accepting credit cards while seeking measures like Bill S-202 that would dump those costs onto their customers.

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CRTC asked to stop Bell Mobility’s “Relevant Ads” Program

January 27, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today filed an application challenging Bell Canada’s collection, use and disclosure of customer information gathered from its own wireless customers for behavioural and other marketing.

The application, which was filed with the Canadian Radio-television and Telecommunication Commission (CRTC), argues that Bell’s unprecedented collection, use and disclosure of customer information for marketing is contrary to Canadian telecommunications policy – rules intended to protect Canadians’ privacy.

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Part 1 Application Regarding Roger’s Anyplace TV Service

JANUARY 09, 2014

The Consumers’ Association of Canada (“CAC”), the Council of Senior Citizens’ Organizations of British Columbia (“COSCO”), and the Public Interest Advocacy Centre (“PIAC”, collectively with CAC and COSCO (“CAC-COSCO-PIAC”) hereby make an application to the Commission under Part 1 of the CRTC Rules of Practice and Procedure to direct Rogers Communications Partnership (the “Respondent”) to stop certain billing practices in respect of access by Rogers’ mobile wireless customers to over-the-top (“OTT”) mobile TV services.

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