Calls for Action

Senior Citizens Against Aggressive Telus Mobility Telemarketing

Have you been a victim of a scam, or aggressive sales or billing practices from Telus Mobility?

Seniors Against Aggressive Telus Mobility Telemarketing wants to hear your story so it can stop these practices.

Follow this link to their website so you can tell your story:

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CAC/PIAC Letter - CRTC is silencing public advocates

July 28, 2014

The CAC and PIAC wrote a letter to the CRTC today expressing their profound concern with the actions of the Commission in "closing"  their formal application to prohibit telecommunications carriers’ practice of billing for paper invoices, and instead convening what appears to be a private "settlement" meeting between the Vice-Chairs of Broadcasting and of Telecommunications and the industry.

To view the complete letter click here for the english version and here for the french version.

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Consumer Groups Call for Funding to Take on Mega Corps

April 9, 2014

By Matthew Little, Epoch Times | April 9, 2014  

The president of one of Canada’s leading consumer groups says the government isn’t doing enough to ensure groups like his can make sure big companies don’t take advantage of cash­strapped Canadians.

“We don’t have funding and often we are up against multi­billion dollar companies like telecoms and food producers,” said Bruce Cran, president of the Consumers Association of Canada (CAC).

Industry Canada hands out around $1.6 million in grants each year for non­profit and volunteer consumer groups to carry out specific research projects, but does not fund activities to take on industry, carry out public awareness campaigns, or lobby the government for consumer interests.


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Memo to merchant associations: Please stop trying to protect us!

(August 1, 2013) It is with considerable frustration that the Consumers’ Association of Canada keeps hearing merchant associations claim they are acting in the consumer interest in pursuing changes to Canada’s credit card system. To set the record straight, consumers have not – and are not – seeking any changes to an acceptance system that has served them well....

click here

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Statement by the Consumers Association of Canada

Statement by the Consumers Association of Canada Regarding the Competition Bureau's Challenge of Visa and MasterCard

Consumers will be the big losers under the Competition Bureau's plan 

(December 17, 2010)

Bruce Cran, President of the Consumers Association of Canada, has made the following statement in response to today's decision of the Competition Bureau to challenge two rules of Visa and MasterCard: "The Consumers Association of Canada is extremely disappointed in today's decision by the Competition Bureau to challenge two critical consumer protection measures. This is a disappointing day for Canadian consumers. The Competition Bureau appears to have abandoned our interests in favour of the well-organized merchant lobby.

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