Issues and Activities

Part 1 Application Regarding Videotron’s Service

JANUARY 09, 2014

The Consumers’ Association of Canada (“CAC”), the Council of Senior Citizens’ Organizations of British Columbia (“COSCO”), and the Public Interest Advocacy Centre (“PIAC”, collectively with CAC and COSCO (“CAC-COSCO-PIAC”) hereby make an application to the Commission under Part 1 of the CRTC Rules of Practice and Procedure to direct Quebecor Media Inc., Videotron Ltd., and Videotron G.P. (collectively the “Respondent”) to stop certain billing practices in respect of access by Videotron’s mobile wireless customers to over-the-top (“OTT”) mobile TV services.
Electronic service of this application has been made to the respondent by e-mail, with the associated attachments. This application has also been posted to PIAC’s website at: Part 1 Application Regarding Videotron’s Service [pdf file: 0.27mb]

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Application Asks CRTC to Prohibit Paper Bill Fees and Seek Refunds for Regulated Phone Customers

OCTOBER 23, 2013


OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) filed an application today to the Canadian Radio-television and Telecommunications Commission (CRTC) to request the elimination of all fees charged by telecommunications service providers for providing bills in paper format. PIAC and CAC are also seeking refunds for “paper bill fees” charged to Primary Exchange Service customers and landline customers in regulated areas. The groups’ application asks that the CRTC prohibit telecommunications companies from charging paper bill fees as these are penalizing customers simply to pay for the cost of billing those same customers.

PIAC and CAC also argue that paper bill fees are an unauthorized rate increase for regulated landline customers and unjustly discriminatory towards all telecommunications customers. The group filed with the application an August-September 2013 survey conducted by Environics Research Group which demonstrates that:

•83% of Canadians somewhat agreed or strongly agreed that people should have the right to get a paper bill in the mail without having to pay an extra fee, and that this was part of the company’s cost of doing business;
•33% of Canadians were “not very comfortable” or “not at all comfortable” with receiving bills or invoices online; and
•Where faced with a paper bill fee, 54% of Canadians have paid it to receive a paper statement.

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Consumers Association of Canada Congratulates The Harper Government


October 10, 2013

The Consumers' Association congratulates the Harper Government on their decision to transfer the responsibility for the Canadian Food Inspection Agency to the Ministry of Health.

OTTAWA, Oct. 10, 2013 /CNW/ - The Consumers' Association congratulates the Harper Government on their decision to transfer the responsibility for the Canadian Food Inspection Agency to the Ministry of Health.

"We at the CAC believe this to be a positive step for Canadian Consumers and look forward to working with Minister Ambrose," said President Bruce Cran.

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A Consumer’s Perspective to Fixing ICBC


August 30, 2013

When the BC Liberals entered of!ce in 2001 motorists were led to believe that they would get a smoother ride with automobile insurance despite the reality that ICBC was entering a sixth year with no rate increases on basic or optional insurance, and had just repaid BC motorists with a Road Safety Dividend of $100 per policyholder. In reality, motorists were blindfolded, gagged and locked in the trunk of the Liberal vehicle – all the while paying more than they should for their ride.

Click here for full report.

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Poll Shows Consumers Support Competition Tribunal Decision

Poll Shows Consumers Support Competition Tribunal Decision Time for Merchants to use the Tools Already at their Disposal to Control Credit Card Acceptance Costs 
August 26 (OTTAWA): The Consumers Association of Canada (CAC) released new polling 
today that shows consumers overwhelmingly support the decision of the Competition Tribunal to 
reject a challenge of rules put in place by MasterCard and Visa to protect consumers. 

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