Press Releases

Statement from the Consumers’ Association of Canada on Anti-Consumer Bill Before the Senate

OTTAWA (May 28, 2014): Bruce Cran, President of the Consumers Association of Canada (CAC), released the following statement on the eve of the Senate Banking Committee beginning its study of Bill S-202, An Act to amend the Payment Card Networks Act (credit card acceptance fees), which is sponsored by Senator Pierrette Ringuette.  The Bill seeks government intervention in the market to regulate the price merchants pay for credit card acceptance.

“The CAC is disappointed that Parliament is debating a bill that seeks to enrich merchants at the expense of consumers.  The fees retailers pay to accept credit cards are a normal cost of doing business that merchants make a conscious decision to incur to improve their customer experience.  Merchants continually downplay the benefits of accepting credit cards while seeking measures like Bill S-202 that would dump those costs onto their customers.

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CRTC asked to stop Bell Mobility’s “Relevant Ads” Program

January 27, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today filed an application challenging Bell Canada’s collection, use and disclosure of customer information gathered from its own wireless customers for behavioural and other marketing.

The application, which was filed with the Canadian Radio-television and Telecommunication Commission (CRTC), argues that Bell’s unprecedented collection, use and disclosure of customer information for marketing is contrary to Canadian telecommunications policy – rules intended to protect Canadians’ privacy.

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Part 1 Application Regarding Roger’s Anyplace TV Service

JANUARY 09, 2014

The Consumers’ Association of Canada (“CAC”), the Council of Senior Citizens’ Organizations of British Columbia (“COSCO”), and the Public Interest Advocacy Centre (“PIAC”, collectively with CAC and COSCO (“CAC-COSCO-PIAC”) hereby make an application to the Commission under Part 1 of the CRTC Rules of Practice and Procedure to direct Rogers Communications Partnership (the “Respondent”) to stop certain billing practices in respect of access by Rogers’ mobile wireless customers to over-the-top (“OTT”) mobile TV services.

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Part 1 Application Regarding Videotron’s Illico.tv Service

JANUARY 09, 2014

The Consumers’ Association of Canada (“CAC”), the Council of Senior Citizens’ Organizations of British Columbia (“COSCO”), and the Public Interest Advocacy Centre (“PIAC”, collectively with CAC and COSCO (“CAC-COSCO-PIAC”) hereby make an application to the Commission under Part 1 of the CRTC Rules of Practice and Procedure to direct Quebecor Media Inc., Videotron Ltd., and Videotron G.P. (collectively the “Respondent”) to stop certain billing practices in respect of access by Videotron’s mobile wireless customers to over-the-top (“OTT”) mobile TV services.
Electronic service of this application has been made to the respondent by e-mail, with the associated attachments. This application has also been posted to PIAC’s website at: Part 1 Application Regarding Videotron’s Illico.tv Service [pdf file: 0.27mb]

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Application Asks CRTC to Prohibit Paper Bill Fees and Seek Refunds for Regulated Phone Customers

OCTOBER 23, 2013

FOR IMMEDIATE RELEASE

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) filed an application today to the Canadian Radio-television and Telecommunications Commission (CRTC) to request the elimination of all fees charged by telecommunications service providers for providing bills in paper format. PIAC and CAC are also seeking refunds for “paper bill fees” charged to Primary Exchange Service customers and landline customers in regulated areas. The groups’ application asks that the CRTC prohibit telecommunications companies from charging paper bill fees as these are penalizing customers simply to pay for the cost of billing those same customers.

PIAC and CAC also argue that paper bill fees are an unauthorized rate increase for regulated landline customers and unjustly discriminatory towards all telecommunications customers. The group filed with the application an August-September 2013 survey conducted by Environics Research Group which demonstrates that:

•83% of Canadians somewhat agreed or strongly agreed that people should have the right to get a paper bill in the mail without having to pay an extra fee, and that this was part of the company’s cost of doing business;
•33% of Canadians were “not very comfortable” or “not at all comfortable” with receiving bills or invoices online; and
•Where faced with a paper bill fee, 54% of Canadians have paid it to receive a paper statement.

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