Press Releases

Election Questions Consumers Should Be Asking All Party Leaders

August 6, 2015

The federal election period is an important time for Canadians to ask questions about where parties stand on Consumer Issues to help us make our decision at the ballot box. Over the next 11 weeks the Consumers' Association of Canada will be releasing key questions that we want you to ask Party Leaders and local candidates to see where they stand on important marketplace issues that impact your finances, health, food, communciations and travel.

Let's Protect our Consumer Rights!

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Consumers’ Association of Canada Opposes Bill s-202

October 9, 2014

The Consumers' Association of Canada (CAC) presented its opposition to bill s-202 today to the Senate Standing Committee with respect to bill s-202.

"This is a bill designed for merchants. We are perplexed that government is proposing to intervene in the credit card market in a manner that puts the interests of merchants ahead of those of consumers. We are also tired of hearing claims that both the government and retailers are acting in our (consumers') interest when this is not a consumer concern", says Mel Fruitman.

Click here for the full presentation. French version is here.

CAC Contacts:

Bruce Cran, President

Mel Fruitman
Vice President

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Paper Bill Fees Must End: Wireless Carriers and CRTC Disappoint Consumers; Legislation Necessary


August 31, 2014                                                                            

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) reacted today to the Canadian Radio-television and Telecommunications Commission’s (CRTC) announcement that it had failed yesterday to convince Canadian telecommunications carriers and broadcast distributors to eliminate fees for providing bills in paper format.  PIAC and CAC noted that the agreement reached with these companies was unacceptable for the vast majority of customers and noted the CRTC’s own displeasure with the outcome, and promise of a public inquiry.

Click here for the complete news release.

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PIAC and Consumers’ Association of Canada Release Open Letter to Chairman of CRTC About Paper Bill

July 29, 2014

FOR IMMEDIATE RELEASE                                                                                 

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today sent an open letter to Mr. Jean-Pierre Blais, Chairman of the Canadian Radio-television and Telecommunications Commission (CRTC) regarding the CRTC’s decision to close their complaint about fees charged by telecommunications service providers for providing bills in paper format and to hold a private meeting with the industry.  In the letter PIAC and CAC deplore the CRTC’s actions and ask the Chairman to rethink the course the CRTC appears to have chosen.

A copy of the Open Letter is found by following this link. The french version is here.

For more information please contact:

Bruce Cran
Consumers’ Association of Canada
(604) 418-8359

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Statement from the Consumers’ Association of Canada on Anti-Consumer Bill Before the Senate

OTTAWA (May 28, 2014): Bruce Cran, President of the Consumers Association of Canada (CAC), released the following statement on the eve of the Senate Banking Committee beginning its study of Bill S-202, An Act to amend the Payment Card Networks Act (credit card acceptance fees), which is sponsored by Senator Pierrette Ringuette.  The Bill seeks government intervention in the market to regulate the price merchants pay for credit card acceptance.

“The CAC is disappointed that Parliament is debating a bill that seeks to enrich merchants at the expense of consumers.  The fees retailers pay to accept credit cards are a normal cost of doing business that merchants make a conscious decision to incur to improve their customer experience.  Merchants continually downplay the benefits of accepting credit cards while seeking measures like Bill S-202 that would dump those costs onto their customers.

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