The Consumers' Association of Canada calls on Government to do whatever is necessary to provide relief for Fed Up Canadians seeking Passports
(Ottawa)
The Consumers' Association of Canada today called on The Government of Canada to do whatever it takes to restore the
rights of Canadian consumers to obtain a Passport within a reasonable time. Applicants have been subjected to lengthy lineups involving waits of hours and sometimes days. At other times Canadians have been forced to wait on the streets before even making it into the Passport Offices. "One may expect to see such treatment in a third world country but it is unacceptable in Canada," said CAC President Bruce Cran. "Frail and handicapped people have been granted
no consideration in these lengthy lineups but the affluent are able to pay extra to speed the issue of their Passport."
Passport Canada has failed Canadians in not predicting the obvious and providing an acceptable solution. "Why have we not extended the life of a passport to 10 years from 5?" asks Bruce Cran. "The United States Passports are issued for 10 years and Australia has adopted the same period. Why has
Canada not followed that procedure?"
Last week, for 4 hours each day, the CAC attempted to telephone Passport Canada. No connection was ever made. Canadians deserve better.
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