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Information portal for the Consumers' Association of Canada 10:03 am, Thursday September 2nd, 2010

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Consumer Complaints and Information

Organizations, by industry sector, providing complaint procedures and assistance or specific consumer information.

All organizations marked with red asterisk (*) offer formal complaint registration and resolution procedures.

All Industries

  • Better Business Bureau(s) *

    Automobile
  • Canadian Motor Vehicle Arbitration Plan *
  • Motor Vehicle Industry Council (Alberta) *
  • Motor Vehicle Industry Council (Ontario) *
  • Automobile Protection Association
  • Automobile Consumer Coalition

    Advertising and Marketing
  • Advertising Standards Canada *
  • Canadian Marketing Association *
  • Competition Bureau *
  • The Bereavement Register

    Communications (Radio, Television, Telephone, etc.)
  • Cable Television Standards Council *
  • Canadian Radio-television and Telecommunications Commission *
  • Canadian Broadcast Standards Council *

    Energy, Gas, Electricity
  • Ontario Energy Board *
  • Quebec Energy Board / Régie de l'énergie Québec*
  • Centre for Energy
  • Independent Electricity Market Operator
  • Energy Shop (energy price comparisons)

    Financial Services
  • Financial Consumers Agency of Canada *
  • Centre for the Financial Services Ombudsnetwork *
  • Ombudsman for Banking Services and Investments *
  • Canadian Bankers Association – Ombudsman *
  • Financial Services Commission of Ontario*
  • Financial Planners Standards Council (look under "Enforcement") *
  • Investment Dealers Association *
  • Canadian Payments Association
  • Office of the Superintendant of Financial Institutions
  • Office of the Superintendent of Bankruptcy
  • Government of Canada Financial Services Links

    Food
  • Canadian Food Inspection Agency - Report a Food Complaint *
  • Canadian Food Inspection Agency – Consumer Information
  • Canadian Partnership for Food Safety Information Education

    Health and Safety
  • Health Canada – Product Reporting *
  • Health Canada – Consumer Product Safety
  • Health Canada – Consumer and Public Involvement
  • Health Canada – Health Protection Consumer Reports
  • Canadian Toy Testing Council
  • Pest Management Regulatory Agency

    Housing, Building and Construction
  • Canada Mortgage and Housing Corporation
  • Canadian Home Builders Association

    Insurance
  • General Insurance Ombudservice *
  • Canadian Life and Health Insurance Association *
  • Financial Services Commission of Ontario*
  • Registered Insurance Brokers of Ontario *
  • Provincial Insurance Council (Alberta) *
  • Provincial Insurance Council (British Columbia) *
  • Provincial Insurance Council (Manitoba) *
  • Provincial Insurance Council (Saskatchewan) *
  • Canadian Council of Insurance Regulators
  • Insurance Canada – Consumer Information

    Privacy
  • Privacy Commissioner of Canada *

    Travel and Transportation
  • Air Travel Complaints Commission *
  • Canadian Transportation Agency *



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